I shared this video from the Cleveland Clinic last week on my LinkedIn status update, but it's so good, I'm sharing it again. The reason it's so good is that it simply and poignantly tells makes the point that every patient, every staff member, and every visitor to a hospital has their own story to tell.
Watching this video, I'm once again reminded that the design of the physical environment has a powerful role to play in healthcare -- especially in conveying empathy.
By creating a healing environment for patients, families, and staff, healthcare organizations are saying, "We understand being in a hospital -- or working in one -- can be difficult, so we've created a place will not add to your stress."
As the title of the video states, empathy truly is the human connection to patient care. Thank you, Cleveland Clinic, for creating this and sharing it with us.
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